經常有朋友在我的SAP技術交流群或者我的公 眾 號==汪子熙==給我留言，詢問一個ABAP開發人員如果想學習SAP Cloud for Customer，應該從哪些方面入手。

這裡把SAP官方的和SAP Cloud for Customer相關的培訓課程全部羅列如下，供大家參考。每門課程涉及到的知識，實際上在==https://help.sap.com== 上都能夠檢視，並且能以`PDF`的方式下載到本地。

網站：[https://training.sap.com/](https://training.sap.com/)

@[TOC](這裡寫目錄標題)

# C4H440 - SAP Cloud for Customer Administration (Previously known as C4C10)

[課程內容](https://training.sap.com/course/c4h440-sap-cloud-for-customer-administration-previously-known-as-c4c10-remoteclassroom-002-cn-en/?#detailsContent)

*   Introduction to SAP Cloud for Customer

*   Articulating the Functional Capabilities of SAP Cloud for Customer

*   Starting the Project

*   Preparing for the Implementation Project
*   Describing Fine Tuning
*   Describing Q-Gates

*   Account and Contact Management

*   Understanding the Basic Functions of Account and Contact Management

*   Products and Price Lists

*   Understanding Products and Price List Concepts in SAP Sales Cloud

*   Organizational Structure

*   Explaining the Role of an Organizational Structure in the Solution

*   Territory Management

*   Defining Complex Territory Hierarchy Structures

*   User and Role Management

*   Maintaining Employees and Explain What a Business User Is

*   Data Migration

*   Guiding Your Customer on Which Data Should Be Migrated

*   Integration

*   Describing Integration Scenarios with CRM and ECC
*   Describing Integration with FSM
*   Describing Integration with Microsoft Outlook
*   Describing the Benefits of Integration with Social Media

*   Notifications, Workflow, and Approvals

*   Setting Up an Approval Process for Opportunities

*   Personalization and Extensibility

*   Describing How to Use Personalization and Adaptation

*   Analytics Framework

*   Exploring the Standard Reports and Create or Modify Views for Those Reports

*   Mobile

*   Describing the Different Mobile Access Options

*   Solution Walkthrough

*   Preparing an SAP Cloud for Customer Environment for Solution Walkthrough

*   Preparing for Go-Live

*   Describing the Necessary Go-Live Activities

[課程介紹](https://training.sap.com/course/c4h440-sap-cloud-for-customer-administration-previously-known-as-c4c10-remoteclassroom-002-cn-en/?#detailsGoals)

*   This course will prepare you to:

*   Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
*   Create an organization structure enabling customers to use the solution to meet the needs of the business
*   Migrate data into the application and troubleshoot migration issues
*   Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
*   Set up and configure the solution to manage business processes including sales, marketing, service and social
*   Describe the integration scenarios available with SAP Cloud for Customer
*   Adapt and extend the solution to meet customer-specific needs
*   Learn about the mobile features of SAP Cloud for Customer
*   Demonstrate the reporting capabilities of the system

[目標人群](https://training.sap.com/course/c4h440-sap-cloud-for-customer-administration-previously-known-as-c4c10-remoteclassroom-002-cn-en/?#detailsAudience)

*   Business Process Architect
*   Program / Project Manager
*   System Administrator

# C4H410 - SAP Sales Cloud (Previously known as C4C12)
 [課程內容](https://training.sap.com/course/c4h410-sap-sales-cloud-previously-known-as-c4c12-remoteclassroom-002-cn-en/?#detailsContent)

*   Introduction to SAP Sales Cloud

*   Articulating the Functional Capabilities of SAP Sales Cloud

*   Lead Management

*   Articulating the Functional Capabilities of Lead Management

*   Opportunity Management

*   Articulating the Functional Capabilities of Opportunity Management

*   Quotation Management

*   Articulating the Functional Capabilities of Quotation Management

*   Order Management

*   Articulating the Functional Capabilities of Order Management

*   Activity Management

*   Articulating the Functional Capabilities of Activity Management

*   Visit Planning and Execution

*   Articulating the Functional Capabilities of Visit Management

*   Partner Channel Management

*   Articulating the Functional Capabilities of Partner Channel Management

*   Sales Planning and Forecasting

*   Articulating the Functional Capabilities of Sales Planning and Forecasting

*   Pricing

*   Obtaining an Overview of the Pricing Topic in SAP Sales Cloud

*   Account 360 and Sales Intelligence

*   Articulating the Functional Capabilities of Account 360 and Sales Intelligence

[課程介紹](https://training.sap.com/course/c4h410-sap-sales-cloud-previously-known-as-c4c12-remoteclassroom-002-cn-en/?#detailsGoals)

*   This course will prepare you to:

*   Run an SAP Sales Cloud implementation project using SAP best practices
*   Translate customer business needs to best practice business scenarios in SAP Sales Cloud
*   Set up and configure the sales solution to manage business processes
*   Configure Lead Management to nurture Leads and convert them to Opportunities
*   Define Sales Methodology process to streamline Opportunity process
*   Configure Sales Quote and Order management functionalities with replications to connected SAP backend system
*   Configure functionalities which enables sales personal to plan and record customer visits and activities
*   Understand key features and functions of pricing in SAP Sales Cloud
*   Understand Partner Channel Management for collaborative selling
*   Configure Sales Target Planning to carry out top down sales planning
*   Describe the integration scenarios available with SAP Sales Cloud

[目標人群](https://training.sap.com/course/c4h410-sap-sales-cloud-previously-known-as-c4c12-remoteclassroom-002-cn-en/?#detailsAudience)

*   Business Analyst
*   Business Process Architect
*   Business Process Owner / Team Lead / Power User
*   Enterprise Architect
*   Industry Specialist
*   Program / Project Manager
*   Solution Architect
*   System Administrator
*   Trainer
*   User

# C4H510 - SAP Service Cloud (Previously known as C4C14 )
[課程內容](https://training.sap.com/course/c4h510-sap-service-cloud-previously-known-as-c4c14--remoteclassroom-002-cn-en/?#detailsContent)

*   Introduction to SAP Service Cloud

*   Describing the Functional Capabilities of SAP Service Cloud

*   Communication Channels

*   Explaining the Different Communication Channels that are Supported in SAP Service Cloud

*   Service Levels, Categories and Work Distribution

*   Explaining Service Levels, Categories and Work Distributions

*   Knowledge Base

*   Understanding Knowledge Base Functionality in Service Tickets

*   Registered Products and Installed Base

*   Explaining Registered Products and Installed Bases

*   Warranty Management

*   Explaining Warranty Management in Tickets

*   Maintenance Plans

*   Explaining Maintenance Plans in Tickets

*   Time Recording

*   Explaining the Role of Time Recording in Tickets

*   Contracts

*   Understanding Service Contracts in SAP Service Cloud

*   Templates and Reporting

*   Explaining Response Templates and Their Determination in Tickets

*   Case Management

*   Understanding Case Management in SAP Service Cloud

*   SAP Enterprise Resource Planning (ERP) Integration

*   Explaining SAP Cloud for Customer Work Ticket Integration with SAP ERP

*   SAP Service Cloud – SAP Commerce Cloud

*   Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud

[課程介紹](https://training.sap.com/course/c4h510-sap-service-cloud-previously-known-as-c4c14--remoteclassroom-002-cn-en/?#detailsGoals)

*   This course will prepare you to:

*   This course will prepare you to:
*   Tanslate customer business needs to best practice business scenarios in SAP Service Cloud
*   set up and configure the solution to manage SAP Service Cloud business processes
*   Describe the integration scenarios available with SAP Service Cloud
*   Demonstrate SAP Service Cloud reporting capabilities
*   Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
*   Explain the different communication channels that are supported in SAP Service Cloud
*   Explain and set up Service Levels, Categories and Work Distributions
*   Understand knowledge base functionality in Service Tickets
*   Explain and set up Registered Products and Installed Bases
*   Explain and set up Warranty Management and maintenance plan in Tickets
*   Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
*   Understand Service Contracts in SAP Service Cloud
*   Configure and Explain Visit planning in tickets
*   Explain Response templates and its determination in Tickets
*   Explain SAP Cloud for Customer Work Ticket integration with ERP

[目標人群](https://training.sap.com/course/c4h510-sap-service-cloud-previously-known-as-c4c14--remoteclassroom-002-cn-en/?#detailsAudience)

*   Application Consultant
*   Business Analyst
*   Business Process Architect
*   Business Process Owner / Team Lead / Power User
*   Enterprise Architect
*   Industry Specialist
*   Program / Project Manager
*   Solution Architect
*   System Administrator
*   Trainer
*   User

# C4H460 - SAP Cloud Applications Studio (Previously known as C4C30)

[課程內容](https://training.sap.com/course/c4h460-sap-cloud-applications-studio-previously-known-as-c4c30-remoteclassroom-002-cn-en/?#detailsContent)

*   SAP Cloud Applications Studio: An Overview

*   Describing SAP Cloud Applications Studio
*   Explaining the System Environment
*   Explaining the System Architecture
*   Getting Started with SAP Cloud Applications Studio

*   Introduction to Scripting Languages

*   Introduction to Scripting Language for Business Object Definitions
*   Introduction to Scripting Language for Business Logic Implementations

*   Introduction to UI Designer

*   Explaining UI Designer

*   Extensibility

*   Creating Extension Fields

*   UI Designer – Embedded Component

*   Creating Embedded Component

*   Business Configuration

*   Explaining Business Configuration Basics and Architecture
*   Creatinga Business Configuration Set and View

*   Service Integration

*   Creating Service Integration
*   Configuring Data Workbench
*   Describing Web Service – Provisioning
*   Describing Web Service – Consumption

*   Debugging

*   Analytics

*   Describing a Data Source

*   Notifications

*   Enabling Notification Rules

*   Mass Data Run

*   Creating a Mass Data Run

*   Approval Process

*   Describing the Approval Process

*   Translation

*   Translating a Business Object

*   Mashups

*   Describing Mashups

*   Lifecycle Management

*   Describing Lifecycle Management

*   Wrap Up

*   Wrapping Up the Course

[課程介紹](https://training.sap.com/course/c4h460-sap-cloud-applications-studio-previously-known-as-c4c30-remoteclassroom-002-cn-en/?#detailsGoals)

*   This course will prepare you to:

*   Generate new business objects
*   Create user interfaces for new business objects
*   Build fine-tuning activities related to the new business objects
*   Create extension fields on existing business objects
*   Adapt existing user interface to include extension fields
*   Integrate data via a web service and XML
*   Debug elements of your custom solution
*   Build a data source for a new business object and enhance a standard data source
*   Establish approval task(s) and enable notification rule(s) based on a new business object
*   Develop mashups
*   Create Reuse libraries
*   Create Process extension scenarios
*   Publish a new add-on in scoping
*   Manage the lifecycle of your add-on solution

[目標人群](https://training.sap.com/course/c4h460-sap-cloud-applications-studio-previously-known-as-c4c30-remoteclassroom-002-cn-en/?#detailsAudience)

*   Developer
*   Development Consultant

# C4H450 - SAP Cloud for Customer Integration with On-premise SAP Solutions (Previously known as C4C50)

[課程內容](https://training.sap.com/course/c4h450-sap-cloud-for-customer-integration-with-on-premise-sap-solutions-previously-known-as-c4c50-remoteclassroom-002-cn-en/?#detailsContent)

*   Introduction to SAP Cloud for Customer Integration

*   Explaining Cloud Integration
*   Integrating SAP Cloud for Customer with SAP S/4HANA
*   Integrating SAP Cloud for Customer with SAP ERP
*   Integrating Analytics with SAP Cloud for Customer
*   Integrating SAP Cloud for Customer with SAP Marketing Cloud
*   Integrating SAP Cloud for Customer with SAP CRM
*   Describing Integration Technology

*   SAP Cloud for Customer Configuration and APIs

*   Configuring SAP Cloud for Customer
*   Describing SAP Cloud for Customer APIs
*   Describing open APIs with oData Services

*   Cloud Integration Connectivity

*   Describing Technical Connectivity
*   Explaining SAP Web Dispatcher
*   Explaining SAP Cloud Connector
*   Describing Integration Security
*   Describing Authentication
*   Using Certificates
*   Preparing the Landscape Before Training

*   SAP ERP and SAP S/4HANA Configuration

*   Describing SAP ERP Configuration
*   Describing SAP S/4HANA Configuration

*   SAP Cloud Platform Integration Configuration

*   Describing SAP Cloud Platform Integration
*   Describing SAP Cloud Platform Integration Configuration
*   Performing SAP Cloud Platform Integration Value Mapping

*   Data Replication

*   Describing Connectivity Test
*   Describing Account and Product Replication
*   Describing Data Filtering
*   Describing Delta Mechanism for Transactional Data

*   Monitoring

*   Monitoring in Different Systems
*   Reviewing Error Messages

*   Extending Integration Scenarios

*   Describing SAP Cloud for Customer Extensibility

*   SAP CRM Integration with SAP Cloud for Customer

*   Configuring SAP Cloud for Customer for Integration with SAP CRM
*   Configuring SAP CRM for Integration with SAP Cloud for Customer
*   Configuring SAP Cloud Platform Integration Configuration for Integrating SAP Cloud for Customer with SAP CRM

*   Cloud Integration with SAP Process Integration

*   Describing Cloud Integration with SAP Process Integration
*   Describing Deployment Options and Landscape
*   Preparing SAP Process Integration for Integration with SAP Cloud for Customer
*   Configuring SAP Process Integration Scenarios
*   Maintaining Communication Channels
*   Adjusting Routing Conditions
*   Maintaining Value Mapping

*   Transactional Data Integration

*   Describing Transactional Data Integration Options
*   Preparing SAP Cloud for Customer for Real-Time Pricing and Other Transactional Data
*   Configuring SAP S/4HANA for Pricing and Other Transaction Integrations
*   Maintaining SAP Cloud Platform Integration Configuration
*   Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios

*   Summary

[課程介紹](https://training.sap.com/course/c4h450-sap-cloud-for-customer-integration-with-on-premise-sap-solutions-previously-known-as-c4c50-remoteclassroom-002-cn-en/?#detailsGoals)

*   This course will prepare you to:

*   Configure SAP Cloud for Customer for integration with SAP S/4HANA
*   Configure SAP S/4HANA for integration with SAP Cloud for Customer
*   Configure SAP Cloud Platform Integration for integration with SAP Cloud for Customer and SAP S/4HANA
*   Describe SAP Cloud for Customer configuration options when integrating with SAP CRM
*   Explain SAP CRM configuration steps for integrating with SAP Cloud for Customer
*   Articulate prepackaged integration flows available for SAP CRM integration with SAP Cloud for Customer
*   Execute common integration scenarios
*   Determine the connectivity strategy for your cloud project
*   Extend standard integration scenarios

[目標人群](https://training.sap.com/course/c4h450-sap-cloud-for-customer-integration-with-on-premise-sap-solutions-previously-known-as-c4c50-remoteclassroom-002-cn-en/?#detailsAudience)

*   Application Consultant
*   Business Process Owner / Team Lead / Power User
*   Technology Consultant

# HY630E - SAP Solution Architect: Integration of SAP Commerce with SAP Service Cloud

## 課程內容
### Module 1: Introduction
* Features of the Integration
* Business scenarios
* Intro to SAP Suite and SAP Service Cloud
* Intro to SAP Commerce and Data Hub

### Module 2: Integration
* Integration Overview
* Pre-requisites
* Steps to integrate

### Module 3: Business Demos
* Call support Demo
* E-store help Demo

### Module 4: Conclusion
* Summary
* Appendix

## 課程介紹
This course will prepare you to:

* Understand the integration SAP Commerce with SAP Service Cloud
* Get technical overview of the sample integration use cases

## 目標人群
* Solution Architects
* Functional leads
* Business consultants

SAP Cloud for Customer 標準培訓課程

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