SAP Cloud for Customer的CTI呼叫中心解決方案
有同事問到title的問題,解答如下:
(1) Inbound calls are achieved using a parameterized URL that your client-side application passes to the SAP Hybris Cloud for Customer CTI Client Adapter. This allows the call attached data to display in the Live Activity pane in the solution.
(2) Outbound calls are achieved by using a DLL which passes the dial out phone number from SAP Hybris Cloud for Customer to your CTI solution and in which you have included the necessary dial-out logic.
from CPO:
In C4C, we’ve adopted a generic CTI integration approach that can be leveraged to integrate with any CTI vendor like Genesys, Avaya, Cisco, InContact etc. While we offer an out-of-the-box integration with SAP Contact Center, integration with other CTI vendors is done through SI partners. Integration with CTI vendors typically requires a small enhancement of the softphone to push call information to the C4C UI. Attached blog provides more details on this: What’s New in 1702 - SAP Hybris Cloud for Customer - Call Center Integration in RUI
Quite a few partners have already developed such an integration with the different CTI vendors. Here’s an example of a partner promoting C4C-Genesys Integration Register for a Live Demo at Tenfold and Get more Information
We have several C4C customers using our call center capabilities integrated with different CTI vendors. For e.g. Remington and TUI Travel integrate with SAP Contact Center, GOL Airlines and Bobst integrate with Avaya, ThermoFischer was looking to integrate with Genesys, Omnicell integrates with Interactive Intelligence and so on.
來自 “ ITPUB部落格 ” ,連結:http://blog.itpub.net/24475491/viewspace-2679521/,如需轉載,請註明出處,否則將追究法律責任。
相關文章
- CTI技術和呼叫中心 (轉)
- SAP Cloud for Customer的前世今生Cloud
- SAP Cloud for Customer Work Center(工作中心)的實現原始碼Cloud原始碼
- SAP Cloud for Customer Account和individual customer的區別Cloud
- 如何使用SAP Cloud for Customer裡的Data SourceCloud
- 機器學習在SAP Cloud for Customer中的應用機器學習Cloud
- SAP 電商雲 Spartacus UI 同 SAP Customer Data Cloud 的整合UICloud
- SAP Cloud for Customer的Mashup位於CustomPane裡Cloud
- SAP Cloud for Customer ABSL的一些優化Cloud優化
- SAP Cloud for Customer框架是如何使用JavaScript Promise的Cloud框架JavaScriptPromise
- 使用soapUI消費SAP Cloud for Customer的web serviceUICloudWeb
- SAP Cloud for Customer的Account Team裡的role如何配置Cloud
- SAP Cloud for Customer裡BusinessPartner, Customer和Employee這些BO的區別Cloud
- SAP Cloud for Customer和SAP Fiori系統裡的OData測試工具Cloud
- 如何把SAP Kyma和SAP Cloud for Customer連線起來Cloud
- SAP Cloud for Customer 標準培訓課程Cloud
- SAP Cloud for Customer Price-計價簡介Cloud
- SAP Cloud for Customer的Container應用設計原理CloudAI
- SAP Cloud for Customer Extensibility的設計與實現Cloud
- 12355青少年服務檯呼叫中心解決方案
- SAP Analytics Cloud和Cloud for Customer之間的Single Sign on配置Cloud
- SAP Commerce Cloud 裡的 Site API 呼叫方式講解CloudAPI
- SAP CRM和Cloud for Customer訂單中的業務夥伴的自動決定機制Cloud
- SAP Cloud for Customer客戶主資料的地圖整合Cloud地圖
- SAP Cloud for Customer裡Sales Order和Sales Quote的建模方式Cloud
- 使用nodejs消費SAP Cloud for Customer上的Web serviceNodeJSCloudWeb
- SAP雲解決方案家族
- SAP 電商雲 Spartacus UI 同 SAP Customer Data Cloud 整合執行時的 apiUICloudAPI
- SAP ABAP的CI/CD解決方案
- SAP Commerce Cloud 新一代 UI Spartacus 和 Customer Data cloud 的整合CloudUI
- 使用Excel匯入資料到SAP Cloud for Customer系統ExcelCloud
- SAP CRM和Cloud for Customer中的Event handler(事件處理器)Cloud事件
- SAP Cloud for Customer銷售訂單External Note的建模細節Cloud
- SAP HANA分散式解決方案分散式
- SAP的並行會計解決方案並行
- SAP Cloud for Customer Cloud(C4C)Application Studio裡的程式碼除錯CloudAPP除錯
- surfaceview元件的surfaceCreated()不被呼叫的解決方案View元件
- SAP Cloud for Customer 如何直接消費S/4HANA APICloudAPI