原文: https://www.linkedin.com/wuko…
翻譯: 麥芽麵包
在商業和諮詢界文化最近變成了一個很火的話題。當你提到這個話題時每個人都會變得很興奮並想聽到如何將他們的文化變得更好的最新想法。
是這樣的,每個組織,團體,俱樂部或部落都會有一些文化。問題是,他們有沒有一種預設的文化或深思熟慮的文化?這個不同就是計劃與遠見。
文化會自己出現。不管你是有意或無意,你的組織會有一種文化。我經常從領袖聽到他們想要的文化,但與實際文化是不同的事情。這在領袖沒有認真的思考去發展想要的文化,並且可能對如何創在一種他們想要的文化缺少感覺。
在我的經驗裡,我發現有三種重要的要素可以讓領袖在組織內發展他們想要的文化。這三個要素回答了核心問題: 1)我們為什麼存在? 2)我們是誰? 3)我們如何一起工作? 這裡有一個很重要的一點是有一個很好的組織文化不代表沒有分歧, 問題或緊張氣氛。他確實表示會有一種穩定的基礎來保證在團隊和組織中的衝突與緊張是健康的。
高貴的原因或目的(為什麼?)
Simon Sinek說到人們不會對你做什麼買單,但會為你為什麼做而買單。對於僱員和你的工作文化也是一樣的。沒有一個強有力的“為什麼”,你的人會盡力的調整自己的目標。那天我與一個年輕的領袖聊天然後他問到如何讓他們團隊目標對齊。我問他他的商業目的是什麼,然而他只講了創造利潤。經常,領袖們沒有完成需要的“心靈探索”來為他們的存在創造一個鼓舞人心和引人入勝的目的。沒有一個強壯的為什麼,對於如何創造一個強壯和深思熟慮的文化會很難。Dan Pink的一個研究結果表明個人的一個核心動機是渴望成為更好的自己(與鼓舞人心的組織目的相關聯)。
核心價值共享(誰?):
一個最重要的文化要素就是價值觀。每個人都有他們重視的東西,對於組織也沒有不同。核心是確定這個組織內共同的價值觀並每天以這些價值觀作為指導。Tony Hsieh講到核心價值觀並不只是公司辦公室裡會議室牆上的一個海報,也是一個領導者會為之作為僱傭與解僱的標準。一種可以幫助簡歷並保持一種深思熟慮的文化的方式,是僱傭是同時考察技能與價值觀。在你的僱傭流程里加入價值觀相關的問題是建立一種刻意的文化的第一步。在組織內有一套核心的價值觀可以幫助領導者做決策,並且僱員在工作時可以根據一致的價值觀做事。
一致的工作流程(為什麼?)
建立一套一致和設計高效的工作流程會在文化上有很大收益。很多時候,我們發現組織內的系統和流程對於我們渴望的文化有阻礙。領導者需要問他們自己系統是否能讓人們去做正確的事情或能有正確的方式。我們經常發現一些流程讓團隊成員在做錯的事情上比維護價值觀或對齊目標更容易。
作為一個領導者,你的兩項重要責任是建立並維護一套深思熟慮的價值觀並幫你的團隊努力工作。敵對,錯位或其他類似東西的工作場所文化會讓團隊很難展開工作。
你的領導力革命的其中一部分就是需要理解你的角色在你希望的文化中的位置並且努力將之變成現實。
原文:
Culture has become a hot topic in the business and consulting world. Everyone gets excited when you mention the topic and wants to hear the latest thinking on how to make their culture better.
Here’s the thing though; every organization, group, club, or tribe will have a culture. The question is; will they have a default culture or a deliberate culture? The difference is one of planning and vision.
Culture happens. Whether you are intentional about it or not, your organization will have a culture. What I tend to hear most often from leaders is that the culture they want and the culture they have are two very different things. This most often occurs because the leader has not been deliberate in developing the desired culture and probably doesn’t have a good feel for how to actually create a culture that embodies what they want.
In my experience and research, I’ve found three critical components to culture that a leader can actively work on to develop the culture they want exemplified in their organization. These three components answer the critical questions; 1) Why do we exist?, 2) Who are we?, and 3) How do we work together? It is important to mention here that having a good organizational culture doesn’t mean that there won’t be disagreements, problems, or creative tension. It does mean that there will be better alignment and that there is a foundation to ensure that the inherent conflicts and tensions that arise in teams and organizations are healthy.
Noble Cause or Purpose (Why?):
Simon Sinek talks about people not buying what you do, but buying why you do it. The same thing applies to employees and your workplace culture. Without a strong ‘why’, your people will struggle to align themselves and give their best. I was speaking with a young leader the other day and he asked how to get his team aligned. I asked him what his business’ purpose was and he only talked about making profits. Often, the leader hasn’t done the required ‘soul searching’ to come up with an inspiring and compelling purpose for their existence. Without a strong why, it is hard to build a strong and deliberate culture. Dan Pink’s research shows that one of the key motivators for individuals is the desire to be part of something bigger than themselves (connection with an inspiring organizational purpose).
Shared Core Values (Who?):
One of the most important cultural components is values. Every person has specific things they value and it’s no different for organizations. The key is to determine what the core shared values of the organization are and then live those values every day. Tony Hsieh talks about core values being more than just a poster on a conference room wall in the corporate offices, but being something that a leader is willing to hire and fire for. One thing that can help build and keep a deliberate culture, is hiring for values as well as competence. Adding values based questions into your hiring process is a good step in the creation of an intentional culture. Having a firmly held set of core values within an organization also helps with decision making as leaders and employees look at their work through the lens of the values to ensure that there is always alignment.
Aligned Work Processes (How?):
Creating work processes that are aligned and designed for effectiveness and efficiency will pay huge dividends in the culture. Many times, we find that the systems and processes within the organization are pitted directly against the desired culture. Leader’s need to ask themselves if the systems make it easy for people to do the right thing or behave the right way. Often, we find processes in place that make it easier for team members to do the wrong thing than to uphold the values or align with the mission.
As a leader, two of your key responsibilities are to create and maintain the desired culture and to help your team do their best work. Workplace cultures that are hostile, misaligned, or otherwise suck make it hard for the team within the organization to do great work.
Part of your leadership revolution has to be understanding your role in the culture you desire and doing the hard work of making it a reality.
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