In this Document

Applies to:

Purpose

This document describes the steps to add Email Addresses and configure a Notification Schedule in Enterprise Manager Grid Control, so that Email Notifications can be sent to the appropriate Email addresses at the scheduled timings.

Scope

This document is applicable to Enterprise Manager Grid Control administrators who wish to receive Email notifications from Grid Control, whenever critical/warning alerts are raised for any of the targets.

Details

The notification schedule is applicable ONLY for Email Notification method. At least one e-mail address must be added for the EM Administrator before defining a notification schedule, more Email Addresses can be added as per the requirement.
In a notification schedule, an administrator can specify different e-mail addresses based on day of the week and time of the day.
When an alert needs to be e-mailed to an administrator, EM checks the notification schedule of that administrator to determine the e-mail address to be used for that day and time.

Adding/Updating the Email Addresses

- In the console, go to Preferences -> General page.
- Under "E-mail Addresses" section, click on 'Add Another Row' to create a new e-mail entry field in the E-mail Addresses table.
- Specify the e-mail addresses to which you wish you receive notifications from Enterprise Manager.
For example, abc.xyz@oracle.com
- The format of the Notification sent to the specified Email Address can either be Long Format or Short Format.

- You can click on the 'Test' button to send a Test Email to the specified Email address.
- Click on the 'Apply' button to save the changes.
- You can add multiple Email Addresses to the administrator in the same manner.

Note : To update the existing "E-mail addresses", do it on the same configuration page used for adding the new email addresses. Click on the 'Apply' button to save the changes.

Configuring the Notification Schedule

Before defining the notification schedule, you must add the Email Addresses using the steps listed above.
Trying to 'Define Schedule' without adding an Email Address for the administrator will result in the error :

For the first e-mail address added to the administrator in 10.2 GC, a 24x7 weekly notification schedule is set automatically. This schedule can be modified as required by that particular administrator or as the SYSMAN user :

In the console, go to Preferences -> Under Notifications, click on 'Schedule'.

-  Choose the Administrator, for whom the schedule has to be modified.

-  Click on 'Edit Schedule Definition'.

-  Choose the Rotation Frequency, which can vary between 1 week to 8 weeks.

-  You can choose to Edit the default schedule ( only for the 1st Email address ) created by EM or replace it completely by specifying your own schedule.

-  You can also choose the Time Zone from the drop-down list, according to which the schedule has to be defined.

-  Click on 'Continue' to set the actual notification schedule.
    Choose the ' Start Time'  and 'End Time'.
    Choose the 'Email Addresses' for this administrator by clicking on the torch icon.
    Choose the 'Days of Week' and click on 'Batch Fill-in' button.

The Batch Fill-in feature will help if the notification schedule has to be filled with repeated information. You can also manually add the Email Addresses to the corresponding timings.

-  Click on the 'Finish' button to save the changes. 

In the Preferences -> Notifications 'Schedule' page, there is also an option to 'Suspend' Notifications.

This option can be used if the schedule is repeating in nature and the suspension is a one-time activity, not to be repeated again.

-  Click on the Edit button next to Suspend Notification.
-  Choose the 'Start Date' and 'End Date' during which time the notifications have to be suspended - not sent.
    Ensure that both Start Date and End Date are chosen correctly before clicking on the 'Ok' button. Else, it will error out with :

Deleting Email Addresses/Schedule

To Delete Email Addresses and its associated schedule :

- In the console, go to Preferences -> General page.
- Under 'E-mail Addresses' section, choose the Email Address and click on the Remove button. 
  You will need to confirm the following :

As mentioned in the dialog, choosing 'Yes' to the above will delete the Email address and the schedule associated with it. 

This will allow you to delete the email addresses associated with this particular EM administrator only.
To identify the EM Administrator for whom the Email address has been added, follow the steps in :

Note 563205.1  How to Delete Email Addresses in EM 10G

References