How to Create a BNE Log For Web Adi Issues and Errors? [ID 817023.1]

1. Login to the System Administrator Responsibility.
2. Open the System -> Profiles form.
3. Search for profiles using '%BNE%LOG%'
   
    This should return three profiles.
   

• BNE Server Log Level - This should be set to "Trace".
• BNE Server Log Filename - Specify the log file name here (eg: "bneissue.log").
• BNE Server Log Directory - Provide the path of the log file directory here.
  

In older versions the profiles may be named:

• BNE Debug Log Level
  
• BNE Debug Log Filename
  
• BNE Debug Log Directory

4. Set the above three values (use a unique file name, to insure only information for your problem is included)
5. Bounce the Web server (so that the changes take effect)
6. Reproduce the issue
7. Change the file name profile option value after reproducing the issue, so that the BNE log file will have log messages related to this issue only.
8. If the log file is being generated for a related Service Request then also upload the BNE log to that SR.