微軟亞太區全球技術支援中心（APGC CSS）是微軟為個人使用者、開發者、IT 專業人員到合作伙伴和企業級合作伙伴提供全方位、多元化的服務和技術支援的部門。一個優秀的SQL Server技術支援工程師應該具備如下基本素質：技術精尖、耐心細緻、善於交流、並善於釋放壓力、善於應對客戶提出的緊危情況、不斷充電以保持技術不斷更新、具備有效的客戶溝通能力和應變能力，並且能夠藉助各種資源，在工作中追求精益求精。我們真誠地歡迎對微軟SQL Server及相關技術感興趣並擁有創新精神的您加入我們，成為微軟的一員！
城市：上海
1. Position Requirements
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Requirements |
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Technical |
Must to have |
BS in Computer Science or equivalent experience |
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In depth knowledge of RDBMS, such as SQL Server, or Oracle, or DB2 |
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In depth knowledge of computer science, such as Operating System, Network, Data Structure, Algorithm or Developer experience: .net server, SDK, C++/C# coding, DDK, WinCE Embedded system, Visual Studio, ASP.Net, IIS, Com+, etc. |
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Better to have |
3+ years of experience on Database deployments, maintenance, programming. |
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Experience in other Microsoft technologies – such as Platform- servers/OS; Active Directory; network, etc |
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Quick learning and troubleshooting skills |
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Non-technical |
Must to have |
Good communication skill and good service skill are expected |
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Excellent written and verbal English skill |
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Hard working and great passion on new computer technology |
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2. Main Responsibilities: Customer Issue Resolution & Responsiveness - Drive the communication to ensure the customer is confident with our resolution - Resolve critical issues of Microsoft SQL Server - Represent Microsoft and achieve high customer satisfaction.
Effective Communication & Collaboration - Identify the right resource to collaborate with for tough & political hot problem. - Collaborate with cross-group peers both proactively and reactively. - Share knowledge proactively
Training & Readiness - Identify current knowledge deficiencies/training needs, as well as potential future needs. - Make effective technical presentations, both internal and external. - Continuously make self-development on tech-skills
Operational Precision - Use appropriate documentation and utilization (labor tracking) methods to account for time. - Manage and prioritize your workload while keeping team members and management appropriately informed. - Participate in ad-hoc projects per management request or business need.
我們致力於幫助任何企業和個人發揮最大的潛力，我們服務全球，為客戶和合作夥伴提供世界一流的優質服務，贏得他們對微軟的信心、信任和忠誠。我們真誠地歡迎您與我們聯絡，用激情和活力，共同攜手譜寫明天的輝煌！
請將您的簡歷傳送到stswordman@hotmail.com