1. Confirm that there is an another application using port 10000 by first opening a command prompt:
Go to Start > Run...
Type CMD and press ENTER
2. At the command prompt type:
NETSTAT -abno
Then press ENTER
This will
give a list of all ports that are in use on the system along with the
name of the process that is utilizing the port. The ports are listed in
the format of IP Address:Port.
Example:
127.0.0.1:10000 would indicate that a process is listening on port 10000.
Look
through the list generated by the NETSTAT command in the Local Address
column for any process displaying 10000 after the IP address.. If there
is another process that is using the port 10000,
one of the following must be done:
Change the port used by this application/process or remove it if not needed
OR
Change the NDMP port for the Backup Exec Remote Agent service by doing the following steps:
3. Edit the SERVICES file located in C:\WINDOWS\system32\drivers\etc\ using a text editor like Notepad
4. Add an entry that reads like the following example (12000 is just an example port. Pick any available port that did not show as in use in the NETSTAT results):
ndmp 12000/tcp
At the end of the line press ENTER so that the
cursor goes down to the next blank line. If the ENTER key is not
pressed at the end of the NDMP line, the change will not take effect.
5. After making the change, save the file and restart the Backup Exec Remote Agent for Windows Servers service.
NOTE:
Backup Exec for Windows Servers version 10 and prior required the NDMP
port on the Media server and the one used by the Backup Exec Remote
Agent to be the same. For Backup Exec for Windows Servers version 11 and
later the NDMP ports for Media Server and Remote
Agent can be different if publishing is enabled for the Backup Exec
Remote Agent. After changing the NDMP port on a remote server, ensure
that the firewall on the remote server allows both inbound and outbound
access for the new port. The Remote Agent publishes
its identity to the media server using the NDMP port.