In this Document

Applies to:

Symptoms

11gR2 runInstaller fails on HP-UX Itanium with error "An internal error occurred within cluster verification framework"

Installation log shows following:

..
INFO: Restoring class oracle.install.driver.oui.ConfigCmdMappings from jar:file:/install/tmp/OraInstall2009-12-28_03-09-23PM/ext/jlib/installcommons_1.0.0b.jar!/oracle/install/driver/oui/resource/ConfigCommandMappings.xml
SEVERE: [FATAL] An internal error occurred within cluster verification framework
Unable to get the current group.
Refer associated stacktrace #oracle.install.commons.util.exception.DefaultErrorAdvisor:11
INFO: Advice is ABORT
SEVERE: Unconditional Exit
..

Installation error file shows following error stack:

---# Begin Stacktrace #---------------------------
ID: oracle.install.commons.util.exception.DefaultErrorAdvisor:11
oracle.cluster.verification.VerificationException: An internal error occurred within cluster verification framework
Unable to get the current group
    at oracle.cluster.verification.ClusterVerification.(ClusterVerification.java:200)
    at oracle.cluster.verification.ClusterVerification.getInstance(ClusterVerification.java:294)
    at oracle.install.driver.oui.OUISetupDriver.load(OUISetupDriver.java:407)
    at oracle.install.ivw.db.driver.DBSetupDriver.load(DBSetupDriver.java:161)
    at oracle.install.commons.base.driver.common.Installer.run(Installer.java:216)
    at oracle.install.ivw.db.driver.DBInstaller.run(DBInstaller.java:126)
    at oracle.install.commons.util.Application.startup(Application.java:869)
    at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:164)
    at oracle.install.commons.flow.FlowApplication.startup(FlowApplication.java:181)
    at oracle.install.commons.base.driver.common.Installer.startup(Installer.java:265)
    at oracle.install.ivw.db.driver.DBInstaller.startup(DBInstaller.java:114)
    at oracle.install.ivw.db.driver.DBInstaller.main(DBInstaller.java:132)

---# End Stacktrace #-----------------------------

Trace of runcluvfy.sh shows following:

[main] [ 2009-12-29 12:18:42.015 CST ] [sPlatform.isHybrid:66]  osName=HP-UX osArch=IA64W JVM=64 rc=false
[main] [ 2009-12-29 12:18:42.017 CST ] [Library.load:299]  Failure loading shared library: srvm11
[main] [ 2009-12-29 12:18:42.018 CST ] [Library.load:300]  Exception: java.lang.UnsatisfiedLinkError: /tmp/bootstrap/lib/libsrvm11.so: Unable to find library 'libdiskown.so'.
[main] [ 2009-12-29 12:18:42.019 CST ] [Library.load:305]  Exception args = srvm11,SHLIB_PATH,/tmp/bootstrap/jdk/jre/lib/IA64W:/tmp/bootstrap/jdk/jre/lib/IA64W/server:/tmp/bootstrap/jdk/jre/../lib/IA64W:/tmp/bootstrap/bin/../lib::/tmp/bootstrap/bin/../lib::/usr/lib
[main] [ 2009-12-29 12:18:42.020 CST ] [sVerificationUtil.getExecutionEnvironment:365]  getEffectiveGroup failed!
[main] [ 2009-12-29 12:18:42.021 CST ] [sVerificationUtil.getExecutionEnvironment:367]  oracle.ops.mgmt.nativesystem.Library.load(Library.java:310)
oracle.ops.mgmt.nativesystem.Library.load(Library.java:173)
oracle.ops.mgmt.nativesystem.NativeSystem.loadSRVMNativeLibrary(NativeSystem.java:456)
oracle.ops.mgmt.nativesystem.UnixSystem.getEffectiveGroup(UnixSystem.java:451)
oracle.ops.verification.framework.util.sVerificationUtil.getExecutionEnvironment(sVerificationUtil.java:360)
oracle.ops.verification.framework.util.VerificationUtil.getExecutionEnvironment(VerificationUtil.java:3690)
oracle.ops.verification.framework.engine.ClusterVerifier.(ClusterVerifier.java:86)
oracle.ops.verification.client.CluvfyDriver.main(CluvfyDriver.java:175)
[main] [ 2009-12-29 12:18:42.030 CST ] [CluvfyDriver.main:178]  Unable to get the current group

Cause

The cause is due to OS patch PHCO_40381 not installed

Solution

Engage System Administrator to install OS patch PHCO_40381; to verify, run following command:

/usr/sbin/swlist -l product | grep PHCO_40381

Note: the OS patch is only available for HP-UX 11.31 or above; also 11.23 or below is not supported by 11gR2 as per documentation:

To find out version of your OS, execute: /bin/uname -r

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